phet69 Privacy Policy — How We Handle Your Personal Data

1 Introduction

phet69 is an online gaming platform serving players in the Philippines. We are committed to protecting the personal information of everyone who uses this platform. This Privacy Policy explains how we collect, use, store, and share your data, and it describes your rights as a player in relation to that data.

This policy applies to all personal data collected through the phet69 website, mobile application, customer support channels, and any other interactions you have with the platform. The policy is written in plain English so that it is easy to understand — not buried in legal language designed to obscure what we actually do with your information.

2 Information We Collect

The types of personal information phet69 collects depend on how you interact with the platform. The main categories are:

We do not collect information beyond what is necessary to operate your account and comply with our platform requirements. We do not store full payment account numbers for e-wallets or bank accounts — only the reference information needed to process and verify transactions.

3 How We Use Your Information

phet69 uses your personal data for clearly defined purposes. We do not use your information for anything outside of what is reasonably necessary to provide and improve the platform. The core purposes are:

• Account management — Creating and maintaining your phet69 account, processing logins, and managing account settings.
• Payment processing — Processing PHP deposits and withdrawals through your selected payment method, and maintaining transaction records.
• Identity verification — Completing KYC requirements to confirm your identity before withdrawals are processed and to meet platform obligations.
• Security and fraud prevention — Monitoring account activity for unusual patterns, protecting against unauthorised access, and investigating potential breaches of platform rules.
• Customer support — Responding to your queries and resolving account issues using the information on file.
• Platform improvement — Understanding how players use phet69 in aggregate to improve game offerings, site performance, and the overall experience.
• Responsible gaming — Identifying and responding to patterns that may indicate a player needs support in managing their gaming activity.

4 Payment Information and PHP Transactions

All financial transactions on phet69 are processed in Philippine Peso (PHP) through local payment channels including GCash, Maya, InstaPay, PESONet, and Philippine bank transfers. When you make a deposit or request a withdrawal, the relevant transaction details are recorded in your account for reconciliation, dispute resolution, and audit purposes.

phet69 does not store complete payment account credentials. For e-wallet transactions, we retain only the reference information sufficient to match a transaction to your account. For bank transfers, we retain the details you provide when submitting a withdrawal request, which are used solely to process the transfer to your account.

Transaction records are kept as part of your account history and may be reviewed by our team in the event of a dispute or in connection with a KYC request. You can review your own transaction history at any time through your account dashboard after logging in.

5 Data Security

phet69 takes data security seriously. The following technical measures are in place across the platform:

• SSL (Secure Sockets Layer) encryption is applied to all connections between your device and phet69's servers, protecting data in transit.
• Account logins are protected with OTP (One-Time Password) verification to prevent unauthorised access even if login credentials are compromised.
• Sensitive data at rest is stored on secured server infrastructure with access controls limiting who within our team can view specific information.
• Session monitoring detects unusual login activity and triggers account protection measures where necessary.

While phet69 implements strong technical safeguards, no online platform can guarantee absolute security against all threats. You can help protect your account by using a strong, unique password and never sharing your login credentials or OTP codes with anyone — including people claiming to be phet69 staff.

6 Cookies and Platform Tracking

phet69 uses cookies and similar tracking technologies to provide platform functionality and understand how players interact with the site. Cookies are small files stored on your device that help the platform remember your session and preferences.

• Session cookies — Keep you logged in during your visit and expire when you close your browser.
• Preference cookies — Remember settings like your preferred language or layout options.
• Analytics cookies — Help us understand which parts of the platform are most used, how long sessions last, and where players encounter issues. This data is aggregated and not linked to individual accounts for analysis purposes.

You can manage cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of your phet69 account, including login sessions and platform features.

7 Sharing Your Information

phet69 does not sell, trade, or rent your personal data to third parties. We share your information only in the following limited circumstances:

• Payment service providers — The minimum information necessary to process your PHP deposits and withdrawals is shared with the relevant payment channel (such as an InstaPay processor or local bank system).
• KYC and verification services — Identity documents submitted for account verification may be processed through a third-party verification provider operating under appropriate data security obligations.
• Platform infrastructure providers — Technical service providers who operate server, cloud, or platform components necessary for phet69 to function. These providers are contractually bound to use your data only for the services they provide to phet69.
• Legal obligations — If phet69 is required to disclose information by law, court order, or in connection with the investigation of fraud or unlawful activity, we will comply with such obligations.

In all cases, data shared with third parties is limited to what is strictly necessary for the specific purpose and is not used by those parties for their own marketing or unrelated purposes.

8 Your Data Rights

As a registered player on phet69, you have the following rights in relation to your personal data:

• Right to access — You can request a summary of the personal data phet69 holds on your account.
• Right to correction — If your personal details on file are incorrect, you can request that they be updated. Some corrections may require KYC re-verification.
• Right to deletion — You may request that your account and associated personal data be deleted, subject to our obligations to retain certain records for audit or dispute resolution purposes.
• Right to restrict processing — In certain circumstances, you may ask phet69 to limit how your data is used while a query is being resolved.
• Right to data portability — You may request a copy of your account data in a readable format.

To exercise any of these rights, contact our support team through the live chat on the platform or at [email protected]. We will respond to verified data requests within a reasonable timeframe. Some requests may require identity verification before they can be processed.

9 Data Retention

phet69 retains personal data for as long as your account is active and for a period following account closure as required for audit, dispute resolution, and legal compliance purposes. Specific categories of data — such as transaction records — may be retained for longer periods in accordance with standard financial record-keeping requirements.

When data is no longer required and there is no legal basis for continued retention, it is securely deleted or anonymised so that it can no longer be linked to your identity.

10 Policy Updates and Contact

phet69 may update this Privacy Policy from time to time to reflect changes to the platform, applicable requirements, or our data practices. When significant changes are made, registered players will be notified through the platform. The effective date at the top of this page reflects the most recent revision.

If you have any questions about how phet69 handles your personal data, or if you wish to exercise your data rights, please contact us through live chat on the platform or by email at [email protected]. Our support team is available 24 hours a day.